Intelligent AI agents across WhatsApp, web chat, Telegram, and any messaging platform — handling customer inquiries, orders, complaints, and campaigns 24/7.
AIWA is our omnichannel conversational AI platform. Deploy intelligent AI agents across WhatsApp, web chat, Telegram, SMS, and any messaging platform. AIWA handles customer inquiries, processes orders, manages complaints, drives marketing campaigns, and automates multilingual customer support with native Arabic NLP. Rich media support including images, videos, PDFs, and voice notes, with direct ERP integration.
AIWA handles the complete order lifecycle — product inquiries, cart management, payment confirmation, and real-time delivery tracking. Customers never need to leave WhatsApp.
Broadcast new collections, recover abandoned carts, send personalized re-engagement messages, and run birthday/loyalty campaigns — all through conversational AI that sells.
Handle complaints, process refunds, answer FAQs, and escalate complex cases to human agents with full context — all without your team lifting a finger for 90%+ of queries.
Three live examples of AIWA handling order management, marketing campaigns, and instant complaint resolution — all autonomously.
Real deployments — FreshMart grocery ordering and StyleHub fashion campaigns.
End-to-end order processing, delivery tracking, and instant complaint resolution.
Broadcast campaigns, abandoned cart recovery, personalized re-engagement.
Deploy once. AIWA unifies conversations across all platforms with a single shared memory and context.
A customer who starts on WhatsApp, continues on Web Chat, then returns on SMS — AIWA remembers the full conversation history across every channel.
Omnichannel deployment: WhatsApp, Telegram, Web, SMS with unified conversation history
Native Arabic + multilingual NLP: Arabic, English, Hindi, and 10+ languages simultaneously
Rich media support: images, videos, PDFs, voice notes in conversations
Direct ERP integration: ERPNext, SAP, and custom enterprise systems
Order management: end-to-end processing, delivery tracking, complaint resolution
Marketing automation: broadcast campaigns, abandoned cart recovery, re-engagement
Context-preserving human handoff with full conversation history
Analytics dashboard: conversations, resolutions, CSAT, conversion tracking
Product inquiry, order status, and return processing via WhatsApp — 24/7 with no human agents.
Appointment booking, symptom pre-screening, and prescription reminders in Arabic and English.
Citizen inquiry handling, service navigation, and document submission guidance.
Property inquiries, visit scheduling, and mortgage pre-qualification via messaging.
Connect your WhatsApp Business API, define conversation flows, and integrate with your CRM or ERP system.
Run end-to-end tests across all flows. Fine-tune responses, edge cases, and escalation triggers.
Launch to your full customer base with real-time monitoring. First-contact resolution from day one.
60% reduction in support ticket volume
90%+ first-contact resolution rate
Arabic + English fluency
Deployed in 72 hours
14-day pilot on your real customer data. You see the results before any long-term commitment.
Start with a 14-day pilot on your actual customer data. See resolution rates, order automation, and campaign conversions before you commit.